Privacy Policy for Sage Spokes Cycle Co.

At Sage Spokes Cycle Co., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, make purchases, or interact with our services. We value the trust you place in us and are dedicated to handling your personal information with care and respect.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Information You Provide: When you purchase bicycles, accessories, apparel, book repair services, rental services, custom builds, or register for our herb-infused bike maintenance workshops, you may provide us with personal details such as your name, email address, postal address, phone number, and payment information.
• Transaction Data: This includes details about products and services you have purchased from us, and the payment methods used.
• Communication Data: Records of your communications with us, including inquiries, feedback, and customer service interactions via phone or email.
• Technical and Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral source, length of visit, and pages viewed. This helps us understand how our site is used and how we can improve it.
• Location Data: While not precise, your IP address can provide general geographic information which helps us tailor our services to your region.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: Fulfilling your orders for bicycles, parts, and accessories, processing repair and rental bookings, managing custom build requests, and enrolling you in workshops.
• To Process Payments: Safely handling transactions and billing for all our products and services.
• Customer Support: Responding to your inquiries, providing assistance, and resolving issues related to your purchases or our services.
• Marketing and Communication: Sending you updates about new products, special offers, event invitations, and workshop schedules that we believe may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time.
• Service Improvement: Analyzing usage data to improve our online platform, products, and services, enhancing user experience, and developing new offerings.
• Compliance and Legal: Complying with legal obligations, resolving disputes, and enforcing our agreements.

3. Disclosure of Your Information

We may share your information with trusted third parties under specific circumstances:

• Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., payment processors, shipping partners, website analytics providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure servers, firewalls, and encryption where appropriate. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

6. External Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from individuals under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, your privacy rights, or require any further information, please do not hesitate to contact us: